Scale Smarter with the Right AI
Discover how we help businesses streamline processes, enhance customer engagement, and drive measurable results through a customizable 12-module framework.
In details, this is a hands-on workshop, we’ll guide you step-by-step through the process of taking your valuable CRM data turning into a powerful knowledge base for you AI Assistant.
Our goal is for you to walk away with a working bot, ready to make an immediate impact on your sales and customer service operations.
Key Benefits
Our Speakers
Lim Hui Jie
Founder & CEO
VisionGroup Corporation
Cyrus Chim
HRDC Trainer
Project Director
FSBM M2B SDN BHD
A seasoned technopreneur with over 18 years of experience in innovation and technology.
Over 16 years of experience in digital consultation, technology architecture and marketing innovation.
For inquiries about the workshop, please contact:
Brenda Yap : brendayap@fsbm.com.my
Marilyn Wong : marilynwong@fsbm.com.my
Key Learning Areas
Tentative Workshop Agenda
AI Bot Workshop Content (Morning Session)
Participants will:
CRM Session Content (Afternoon Session)
- Personal data
- Behavioral data
- Transaction data
- Interaction history
- Feedback
- Channel preferences, etc.
- Scoring and segmentation models
- Tracking customer journey (enquiry → loyalist)
- Identifying dormant/lapsed customers
- Optimizing customer conversion and retention strategies
- Gap Analysis
- 1-on-1 Consultation
- Post-event Survey
HRDC Claim & Workshop Fee
Normal price per pax: RM 1,700.00
Easy HRDC Claim: Once registered, HRDC claim PIC will contact you soon,